Customer Service over tech

Panera is prioritizing customer service and hospitality over tech that is looking for a problem to solve. The new CEO says, “There was a time, prior to me joining Panera, that Panera described [itself] as a technology company that sells food. We are a restaurant company that sells food that uses some technology to make it a little bit easier.”

Restaurant Dive | Why Panera’s CEO prioritizes hospitality over tech