3 Steps to Thwart Ransomeware. Local Government Success Over Hackers.

How did San Francisco’s Muni system stop a ransomeware attack that held its system hostage? In 3 steps:

• Shut down electronics- opened fare gates & shut down ticket machines
• Contacted Homeland Security
• Relied on its technology team to restart the system from a backup

The success of Muni’s actions:

• Friday night the electronic ticketing shut down, by Monday the system was up and running
• No confidential information was obtained by the hackers
• Muni never communicated with the hackers during the process

Governing | How San Francisco’s Transit System Warded Off Ransomware Hackers